Customer Service

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Satisfaction Guarantee

At C.O.V., we want each and every one of our customers to know that we go the extra mile for them. Our products come with a 90-day limited warranty. But because we truly stand behind our customers and our products, cases exceeding the 90-day warranty are still reviewed. It is our intent that we will help and support you in any way that we can. When submitting a ticket, please allow us 24-48hrs to get back to you. Tickets submitted on the weekends are answered first thing the coming Monday morning.

Please note that our standard business operating hours are Monday - Friday / 9a - 5pm (Pacific Standard Time)

To open up a new customer service ticket or review a standing ticket, use the link below to access our customer support portal:

Product Replacement/Exchange

At Council of Vapor we strive to make returns & exchanges hassle free. Click below to download the COV Return Merchandise Authorization form, fill it out, and send the form along with your returned merchandise.